Company information

Veralead, by Pixel Solutions S.A.C.

Last updated: September 24, 2026

Veralead is an omnichannel customer-service CRM. It brings the messages a business receives on WhatsApp, Messenger, Instagram and TikTok into one shared inbox, so the business’s own team can answer them from one place, with full history, assignment to agents and reporting. Veralead is built and operated by Pixel Solutions S.A.C., a software company registered in Peru.

1. Company details

2. What the product does

In a small business, customer messages usually arrive spread across several apps and are answered from a single phone passed from hand to hand: nobody knows what was answered, what is pending or who served whom. Veralead centralizes those conversations and gives them a workflow.

• Shared inbox: the whole team works the same messaging accounts from their computers, without sharing a phone.
• Departments and automatic routing: each conversation reaches the right department (sales, support, collections) and is assigned to an agent according to their schedule.
• Configurable chatbot: the business writes its own menu options and decides which department each one goes to; everything else is handled by a person.
• Campaigns and sales pipeline: messages to the business’s own opted-in contacts and tracking of each opportunity.
• Reporting: response times, volume per channel, workload per agent and resolved conversations.

3. Channels and how they are connected

• WhatsApp: by linking the business’s existing number, or through Meta’s official WhatsApp Business Platform.
• Messenger and Instagram: through Meta’s official APIs, authorized by the owner of the Page or account.
• TikTok: through TikTok’s Business Messaging API, authorized by the owner of the TikTok Business account. In preparation.

In every case, the customer business connects its own accounts and grants access itself. Veralead never operates third-party accounts and never reads messages without that authorization. Platform logos are shown only to identify the channels the product connects to.

4. How we plan to use TikTok’s Business API

Veralead will let a business that owns a TikTok Business account read and reply to the direct messages that its customers send to that account, from the same shared inbox where it already handles WhatsApp, Messenger and Instagram. The account owner authorizes the connection and can revoke it at any time.

• We only use the messaging and account-information features needed to receive and answer conversations.
• We do not create, manage or report on ad campaigns, and we do not sell or share TikTok data with third parties.
• The service targets businesses in Latin America. It is not offered for TikTok accounts registered in the United States, the European Economic Area, Switzerland or the United Kingdom.

5. Who we serve

Small and mid-size businesses in Latin America, mainly in Peru: travel agencies and tour operators, retailers, professional services and education. They are teams of 1 to 50 people who serve their customers over messaging apps and need that service to be traceable. Veralead is sold as a monthly subscription billed in Peruvian soles, with a 14-day free trial and no minimum term; plans and prices are published on our pricing page (in Spanish).

6. Data protection

• Each customer’s data is isolated from every other customer’s at the database level.
• Credentials for the messaging platforms are stored encrypted.
• All traffic uses HTTPS. The service runs on our own servers in Europe, with daily backups.
• Customers can export or delete their data at any time, as described in our Privacy Policy and data deletion procedure; see also our Terms of Service (both in Spanish).

7. Contact

Email contacto@veraleadcrm.com or call +51 948 207 046.